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Terms & Conditions

Product Exchange Policy

All products purchased in Cammie Chan Cheongsam online store are not subjected to refund.  If any damages/problems are found in the product, customer must contact our Customer Service within 7 days of the receipt of product to apply for a product exchange.  To claim any item, please make sure the item meets the return & exchange criteria.

What to do if I found the product damaged?

  1. Send an email to or give us a call/whatsapp us at +852 3113-8138, or make use of the Chat Box on the bottom right hand corner.
  2. Attach the photos of the issue of the damaged product(s).
  3. Reply will be given within 7 business days.
  4. If your request is accepted. please mail your product to us within 7 days, or bring it to our shop:
  5. Unit CL127-CL128, CL/F , Lee Wang Building, 133-134 Connaught Road West, Hong Kong
  6. Product exchange will be arranged in 30 days in normal situations upon the product exchange approval email is sent to customers.